Aged Care Mystery Shopping (Your Facility Too?)

Have you ever wondered what a potential resident (or their family) really thinks about your facility?

The national occupancy rate is sitting around 92%, which makes it something the majority of aged care organisations need to consider.

I bet that nearly everyone here is from a facility that has at least 10 great things about it. But what happens if a potential entrant is really only interested in 3 of those things?

What happens if they LOVE bingo, bus trips, and knitting. Does this change how you present your facility to them?

Today we’re joined by Linda Murray from Murray Strategic

In this episode she covers:

– An overview of the commons findings and themes from consumer evaluations (secret shopping) from all around Australia

– A high level overview of the process involved

– Consistent recommendations


When these are combined it provides a great blueprint to ask “are we doing this”?

The great thing – none of these action items are capital or labour intensive

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The Aged Care Executive Podcast is proudly brought to you by W&L Mobile Healthcare Services. Providing a one-stop-shop for aged and community care across Australia, our 250+ staff offer the following allied health services: Physiotherapy, Podiatry, Occupational Therapy, Dentistry, Speech Pathology, Dietetics, ACFI Consulting plus an Online Learning Platform.

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