How to Promote Residents’ Emotional, Spiritual, and Psychological Well-Being

How to Promote Residents Emotional Spiritual and Psychological WellBeing

Holy Family Services is an aged care organisation that isn’t just excelling in the area of spiritual and pastoral care. They’re helping other organisations too.

The new accreditation standards are different. They focus on care and quality of life from the person’s perspective. This is rather than inputs such as medication management, etc.

So how can you be equipped to meet the new standard related to promoting consumers’ emotional, spiritual, and psychological well-being? And, more importantly,  do it in a way that actually improves quality of life for consumers AND staff?

Continue reading “How to Promote Residents’ Emotional, Spiritual, and Psychological Well-Being”

CCTV in Aged Care? What Do You Need to Know?

CCTV in Aged Care? What Do You Need to Know?

What does CCTV mean?

No, not what does the abbreviation stand for, but what does it mean when it comes to your staff’s rights? The residents’ privacy? What about visitors?

Alison Choy Flanagan is a Partner at Hall & Wilcox. In this episode we cover all aspects of Closed Circuit Television (CCTV) recording, including:
– Considerations before installing CCTV
– Impact on privacy and employment law
– Covert surveillance and ‘nanny cams’
– Recommendations if an organisation (still) wanted to implement CCTV, and
– Mistakes to avoid when it comes to CCTV

Continue reading “CCTV in Aged Care? What Do You Need to Know?”

How to Prepare for Accreditation (While Improving Care and Performance)

How to Prepare for Accreditation While Improving Care and Performance

Aged care accreditation. A waste of time? Or something that improves performance?

Well… it depends.

Daniel Mitroussidis was formerly employed full-time by ‘The Agency’ as an accreditation assessor. Following this he continued to be contracted by the agency. Now, he helps organisations prepare to excel at accreditation… but in a way that improves overall performance. Continue reading “How to Prepare for Accreditation (While Improving Care and Performance)”

How Warrigal Won National Aged Care Provider of the Year

Warrigal are Aged Care Provider of the Year 2018

Warrigal won the 2018 National Award for Aged Care Provider of the Year.

On this journey, they also won the 2018 Aged Care Provider of the Year for NSW and ACT. One of their team (David McDonald) won the 2018 ACSA Aged Care Employee of the Year Award for NSW and ACT.

Do you want to know how Warrigal became the provider of the year?

What is it that they are doing differently? Continue reading “How Warrigal Won National Aged Care Provider of the Year”

The New Accreditation Standards: What Should You Be Doing to Get Ready?

CCTV and the Royal Commission have recently overshadowed a big topic that affects everyone in the aged care industry – the new accreditation standards.

“Are you doing the wrong things well?”

This is a great quote by Katrina Ong, Quality & Compliance Consultant for Pride Living (www.prideliving.com.au).

Katrina’s role currently involves coaching aged care organisations all around Australia to get ready for the changes.

In this episode we cover:
– The key differences between the old and new
– The 2 new areas not covered in the current standards
– Specific action items, and
– What should be on the top of an organisation’s ‘to-do’ list Continue reading “The New Accreditation Standards: What Should You Be Doing to Get Ready?”

How to Create a Home-Like Environment (and Yes, You Can Eat the Eggs)

Can You Keep Chickens in Aged Care

We all want to make an aged care home more home-like.

You know what does this?

Chickens. Vegetable gardens. Food that your residents have always eaten. Resident cooking activities. Because it’s what they’ve grown up with.

But… can you eat the eggs? What about the veggies from their garden? Are soft cheeses and melons really banned because of food risks? Continue reading “How to Create a Home-Like Environment (and Yes, You Can Eat the Eggs)”

What Do Successful Aged Care Organisations Do Differently?

What do successful aged care organisations do differently

Do you know that over 40% of aged care facilities report a negative earnings?

Do you want know what the other 60% have in common?

Bruce Bailey (Director of Pride Living) joins us as to cover:

– What these organisations have in common

– Which organisations get the best ACFI outcomes

– How the ratio of funding to staffing expenses is a key metric. Continue reading “What Do Successful Aged Care Organisations Do Differently?”

Why Aged Care Staff Really Leave (Hint – It’s Not About Pay)

Why Aged Care Staff Really Leave

A number that’s commonly known within the aged care sector is the 60% turnover of staff. But the question is, what about the other 40%? Why are they staying?

Today we’re joined by Dr Katrina Radford, Deptuty Director of Research at Griffith Business School and the Centre for Work Organisation and Wellbeing (WOW)

We talk about her research into why staff stay and leave:

Continue reading “Why Aged Care Staff Really Leave (Hint – It’s Not About Pay)”

Aged Care Secret Shopping (Your Facility Too?)

Secret Shopping in Aged Care

Wonder what a potential resident (or their family) really thinks about your facility?

The national occupancy rate is sitting around 92%, which makes it something the majority of aged care organisations need to consider.

I bet that nearly everyone here is from a facility that has at least 10 great things about it. But what happens if a potential entrant is really only interested in 3 of those things? Continue reading “Aged Care Secret Shopping (Your Facility Too?)”